To submit a Return Materials Authorisation (RMA) request, please complete the following form.
In order to expedite your request, please complete all information requested below.
You will be notified with an RMA number once your return request has been approved.
Shipping information for sending the unit to Aqua Data will be provided once the RMA is issued.
Product Returns for “Warranty” Determination
Aqua Data will test the product according to the description of the problem listed on the RMA request form. After Aqua Data’s evaluation, Warranty or Out-of-Warranty status will be determined. If the description of the problem is a warranty issue as listed on the RMA request form, the product will be repaired under warranty at no charge and shipped, prepaid, back to the customer.
If the description of the problem is either not a warrantable repair, or different from the problem listed on Page 1 of the RMA request form, or damaged on delivery, we will contact the customer before proceeding.
If the product has no identifiable problem we reserve the right to charge for testing and return delivery.
Warranty repairs do not extend the original warranty period.
No Warranty Credits or Exchanges for:
Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
Returned items that failed due to incorrect voltage or improper wiring.
Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
Any item damaged in shipment.
Any product failure caused by installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
Returned items with cosmetic defects that do not interfere with product functionality.
Returned items that are incomplete or defaced.
Any consumable or standard wear items such as fuses or incandescent lamps.
Returned items with a different serial number from that on the authorised return form.
Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.
For any product returned to Aqua Data for reasons other than warranty, a 20% restocking fee and round-trip shipping costs will be deducted from the credit refund. All returned items must be in their original box or crating and must include all packing material, manuals, and accessories.
Product Returns for “Non-Warranty” Determination
After Aqua Data’s evaluation, the customer shall be notified of the repair cost. If the description of the problem is different from the problem listed on the RMA request form, or damaged from delivery, we will contact the customer. If the product has no problem that we can identify, we reserve the right to charge for testing and return delivery.
At such time the customer must issue a written confirmation to proceed with the repair(s), agree to cover the costs of the repair and return freight, or authorise the product to be shipped back as is, at the customer’s expense. Failure to obtain written confirmation within thirty (30) days of notification will result in the product being returned as is, at the customer’s expense. Repair work is warranted for ninety (90) days from date of shipment.
Please take care to package your return carefully. Aqua Data is not responsible for damage or a lost product(s) caused by shipping. Any damage or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair of the product. If the customer desires an expedited method of return, the product will be shipped collect.